
|
FAQ
Deposits Withdrawals Comp Points Download Section Registration and Account Section Games Section Security & Privacy Section Bonus Section Fair Gaming Section
Emails Section Cookies How Do I make a deposit into my account?In Order to make a deposit you must first download the Joyland Casino Software. For complete step-by-step instructions on downloading and installing Joyland Casino , go to getting started section. Then, you need to open your real money account. After you receive you real-money username and password, you are ready to make a deposit into your Joyland Casino account. Start the Joyland Casino program, and select the "Real Money" option.Enter your real username and password in the Login window . Joyland Casino offers many payment methods: Neteller, Citadel, Moneybookers, Click2Pay, Ukash, EcoCard, PaysafeCards, UseMyBank, Credit Card, Maestro/Switch and Solo, Wire Transfer, Instant Wire Transfer, WebMoney and ClickandBuy. Click on the tab of your favorite payment method. You will then be asked to enter some details. (Example: Credit Card number). Then choose the amount you wish to deposit, click on deposit, and wait a few seconds. That's it! The money is in your account! You can start playing and winning big ! How long does it take to process my deposit?Joyland Casino accepts the following payment methods: Neteller, Citadel, Moneybookers, Click2Pay, Ukash, EcoCard, PaysafeCards, UseMyBank, Credit Card, Maestro/Switch and Solo, Wire Transfer, Instant Wire Transfer, WebMoney and ClickandBuy Depositing at Joyland Casino is easy and Instantaneous with all of our payment methods. Joyland Casino offers many special bonuses and promotions, including our special deposit method bonus. For more information on this offer, please visit our promotions page or speak to one of our friendly 24/7 online support staff . How much can I deposit to my Joyland Casino balance?The following limits of deposits apply for each deposit method: Credit cards : Minimum single deposit $20
Minimum single deposit $20 It is absolutely safe. We use the best available security measures available today, such as a high security SSL server with a 128 bit encryption and a state of the art Firewall to protect all personal information, making all your data 100% secure. In fact, using your credit card at the Joyland Casino is much safer than using it at your local department store. We are also a thawte secured site. For further information, visit our Security section. How Do I withdraw my winnings? To cash out money from your Joyland Casino account:1. Click on the "CASHIER" button in the lobby. 2. Click on "Withdraw". 3. Choose one of the cash out options at the Cashier. 4. Fill in the required information. When you submit a withdrawal request, its status is labeled as "waiting", which means that your request has been accepted by Joyland Casino and that we are processing it. All withdrawal requests are processed within four (4) business days after the date of the request. However, please note that the casino reserves the right to withhold withdrawals above the amount of $5,000 for security checks until the reception of all the required documents, at which stage the withdrawal will be processed. During this time you can cancel your withdrawal request and return these funds into your Joyland Casino Account. You can track the status of your withdraw requests at any time by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase. How long does it take to process my withdrawal?
Once you request a withdrawal it is processed by our financial department. By entering the "Pending Withdrawals" screen in the "Withdraw" section in the cashier you can view all the withdrawals you have requested, which are still pending. Generally speaking all withdrawals are waiting to be processed for 4 business days so that you can cancel withdrawal requests before the transaction has been processed, and return the original withdrawal request amount back to your casino account, so you can go ahead and continue to play. I have requested a withdrawal but have changed my mind. How can I cancel a withdrawal request?All Withdrawal requests awaiting process show up in the "Pending Withdrawals" screen in the "Withdraw" section in Cashier, up to 4 business days from your initial withdrawal request date. You can cancel your withdrawal request as long as it still appears in the "Pending Withdrawals" screen, and return the original withdrawal request amount back to your casino account, so you can go ahead and continue to play. How can I follow up financial transactions operations?The Cashier's "Transaction History" section stores a complete history of all your financial requests, such as withdraws and deposit requests. Are there any wagering requirements on my withdrawal?Wagering Requirements state that a minimum amount of wagers (total bets) is necessary in order to withdraw your winnings. If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void. For a complete explanation of allowed games and wagering requirements, please refer to the bonus terms and conditions page. "Promotions General Terms & Conditions" Bonus Terms Can I withdraw my bonus?To find out whether you are eligible to withdraw the bonus, Click Here What are Comp Points?Comp points = €/£/$ Comp points are money. Comp points work exactly like miles in a frequent flyer program: Comp points are cash, once you have accumulated the sufficient amount of points you can convert them into funds for your casino account. You are also able to buy gifts with your comp points: Comp points help you get to the next VIP Club: when you are in one of our VIP clubs, you are entitled to many benefits, privileges, and special promotions. And the best thing of all is that once you are in a VIP Club, you get more money, for less Comp points... Therefore you win more, even if you play less... What do I have to do in order to play at Joyland Casino?In order to play at the Joyland Casino you must first download our FREE software The reason why we have a download version casino is because downloading the software to your PC makes the games much quicker and more stable than playing them in your own browser, due to the fact that all the casino graphics and multimedia affects are already installed on your computer, and only small packets of information are transferred between your computer and our servers. This makes Joyland Casino faster and the gaming experience more pleasant and reliable. View Joyland Casino's step-by-step download guide on this Getting Started link. How long is the download process?The average download time is 1 minute using a standard 33KBS modem. In cable and ADSL connections, download takes no more than a few seconds. Bear in mind that download is only necessary for the first time you play at the casino, after that - the program is available from your computers "Start" menu and/or your computer's desktop. What's the name of the downloaded setup program?SetupCasino.exe. Do I have to download every time I want to play?Absolutely Not. You only need to download and install the casino once. After installing the file, the casino is accessible from your "Start" menu . After downloading the software, what do I do next?"Double-click" the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process. What are the minimum system requirements?Windows 95, Windows 98, Windows NT, Windows 2000, For optimal results, set your monitor to high color (16 bit) and 800x600 pixels. If you play on a lower resolution screen such as 640x480 pixels you will have to scroll to use the game. I have a 21-inch display. Can I get the casino in full screen size?Yes, you can select the full screen mode from the option dialog in the casino lobby. How do I use Joyland Casino with AOL?AOL users can use the Joyland Casino software with AOL version 3.0 or later. Registration and Account Section How do I register and open an account?When opening an account in the Real Money Mode, you will be requested to fill up a registration form, with your personal details (such as name and address). This information is kept strictly confidential. We do not share it with any third party or organization. I already have an account, but I forgot my password or username. What do I do?Your account password is one that you have chosen. Your username was assigned to you upon registration. If you forgot your username or password, please send an email to support@joylandcasino.com from the e-mail address registered in the casino, with the following details verification: It is possible that you are trying to enter the DEMO mode casino with a REAL mode username and password or enter a REAL mode game with a DEMO username and password. If you can't log into the casino, please send us your registered name, address, phone number and email to support@joylandcasino.com and request your username and password. What should I do if I can't find the Joyland Casino icon on my desktop?If the Joyland Casino icon is not on your desktop and you can't remember where you saved it, please follow these steps: Click on the START menu at the bottom left corner of your screen. If you get a file under the name "Joyland Casino.exe" in the bottom window, it means that the file was found. Double click on it to immediately run it or Right click on mouse button and choose "Create shortcut" to create a shortcut for it on you desktop. In some countries, it is legal to gamble on the Internet. In other countries, it is not. You must abide by the laws that apply in your country. In order to play for real money you must be at least 18 years of age. Fun mode players have no age limitations. What kind of games does Joyland Casino offer?At Joyland Casino we have over 80 of the best Games available on the net: Video Poker We are working on new games on a day-to-day basis. You will be automatically notified when new games become available. What is Auto-Spin? Where can I find Auto-Spin?Auto-Spin allows you to set the slot machine to spin automatically for you. Now you can win while you drop the kids off at school or make yourself a cup of coffee. You can find the Auto-Spin feature in the "Menu" tab located in the lower right hand side of the slot machine screen. Click "Menu" then click "Auto-spin" and then choose the amount of spins you wish to make automatically. Now you can sit back relax and watch your winnings pile up. How is the outcome of the games generated?Joyland Casino is using a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun modes games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt. How do I chat with other players?This is very simple. All you have to do is click on the "Chat" button in Multi-player and Private-group tables and type in whatever is on your mind. To send the text, simply click on the "Chat" button again, or press ENTER. What is a Multi player or Private group table?When you join a multiplayer table you automatically join to a table with other players. The system automatically assigns you to a table where there is an empty seat. Private-Group table is a table where you can play along with your friends without being interrupted by other players. In order to join a Private-Group table you have to type-in the name of the table you wish to join to. If this table has already been created by your friends, you will join this table, if not - than a table will be created for you so that you can tell your friends to join in with you. What happens if I am suddenly disconnected from the Internet while I play?As Internet disconnections may happen due to several reasons beyond our control, we have developed a sophisticated integrated abnormal disconnection handling mechanism, which will always protect the player's interest in such an event. In Blackjack, Craps and Video Poker you will automatically be returned to the exact state were the game was interrupted, so you can continue exactly from the same point you left off, and decide what you want to do, just in like any game round. In games like Slots and Roulette, where the player does not take decisions in the game after the round had been started, you can just log-in to the casino again and see how the game had finished by clicking on the "Game history" button. What do I do if after placing a bet I suddenly change my mind?In games like Blackjack, Roulette, Craps and Baccarat just right-click on the chips you wish to remove. In Roulette you can also click on the "Clear Bet" button to remove your entire bets from the table. In Slots and Video poker, just press the "Cash out" button to remove your coins from the machine back to your balance. If other coins remain in the machine, don't worry, they will automatically return to your balance once you exit the game. Where can I find complete detailed instructions on the various games?Our download software comes with built in context sensitive "Help". Just click on the help button in the casino lobby for a complete set of instructions and explanations on all Casino games. I am not sure what the result was of the previous game. What do I do?You can just step into the "Game History" section and view the previous played hands and their results. If you have any further questions, feel free to contact our friendly 24/7 online support team by clicking the icon in the lobby or via e-mail When you register as a guest, we only require your first name, last name and e-mail address. This will allow you to play for fun in our full multiplayer environment casino. When you register as a guest, we only require your first name, last name, full postal address, your daytime phone number, email address and date of birth. This will allow you to play for real money in our full multiplayer environment. This information also allows us to keep a user profile so that we may customize preferences for each specific user at a future time through our personal pages. How do you use my personal information?Your personal information is used for the following purposes: Our main purpose is to prevent access to gambling by underage players. Birth dates also allow us to know our visitors better and tailor specific features, promotions, or other notifications according to their needs. How carefully does Joyland Casino protect my personal data?Your personal data is contained behind secured networks and is only accessible to a limited number of employees with special access rights. Financial and sensitive transactions are carried out on our secure server. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology. Do you use "cookies" and do I have to accept them?Joyland Casino uses cookies: bits of electronic information that a web site can transfer to a visitor's hard drive to help tailor and keep records of his or her visit to the site. Most web browsers can be configured to reject cookies or notify you whenever you are sent one. Even without accepting cookies, you can still access most of the features on the Joyland Casino site. If the bonus is free like you say, so why do I need to deposit?The bonus is extra funds given on a deposit and serves 2 purposes: l) The bonus is given to increase your chances of winning, as it allows you to play with more money than you initially deposited. Please note that the terms and conditions of the "Refer a Friend" bonus state that both you and the friend you referred will need to make a deposit prior to getting the bonus. Please note that the referral has to be done through the "Refer a Friend" section in the cashier. If you are eligible for that bonus, you and your friend will get into our data base, and once a week those bonuses will be given to all players that are in the data base. If more then a week has passed and you and/or your friend did not receive the bonus yet, please contact our online team, or send an email to The bonus serves 2 purposes: How do I know that the games are fair? Joyland Casino is one of the most respectable, world class online casinos on the Web. Joyland Casino has the expertise and professionalism of knowing the importance of establishing a fair gaming environment for its players. It is outstanding in a hotter than hot gaming market by its daily on-hand approach . Moreover, Joyland Casino guarantees its commitment to fair gaming. Its professional, supportive, and secure environment allows for a winning experience. Maximum security and integrity are our top priority. You will find our casino system among the most secure and advanced on the Net. Our highly trained professional staff constantly monitor for any players who set out to abuse the fun of casino gambling, whether it is fraud or underage gamblers. Our software is developed and maintained by PlayTech, a leading online gaming software company, with special experience from the Brick and Mortar casino world. The "Dealer" is powered by a hi-tech computer at Joyland Casino. To ensure that the performance of this computer is truly random, a sophisticated RNG (Random Number Generator) is utilized. The Random number generator has been tested by leading international accounting and auditing firms on Joyland Casino software., By running millions of game rounds and analyzing their outcomes, the system is being periodically tested to ensure its ongoing accuracy. For players convenience, Joyland Casino offers built-in games and financial gaming logs for checking previously played gaming results. Can I really win?The answer is simple, of course. Joyland Casino is proud of its winners and announces them throughout the month on our winners page, the casino lobby and in our promotional material. Our winners feedback is very important to us so make sure to send us any comments you have to: As a member of Joyland Casino, you receive regular emails about our promotions, tournaments, raffles, updates, events and important personal account information straight to your mailbox. Internet service providers now contain powerful Anti-Spam filters to ensure that their customers only get the emails they want to receive. In the process, even some of your legitimate mails might be blocked. This could result in you not receiving bonuses, important account information, and promotional emails.
What are cookies?
Cookies are small pieces of data which are stored by a website through your browser, to enable an improved experience whilst using or browsing a particular website or to remember your preferences or navigation history/activity (such as pages you have visited within a particular site, language preferences or typical activity) at a particular site. IMPORTANT: Cookies cannot carry viruses and cannot install malware or other malicious software onto your PC How do we use cookies? We use cookies simply to remember your preferences when you have visited our site such as your preferred language, time zone, and pages you like to regularly visit and to ensure that you receive the most up to date information which is relevant to you and your experience with Joyland. We also use other cookies to enable essential activity to ensure that your accounts works correctly when access our services. We do not use any cookies which are classed as 'intrusive'. These types of cookies are used to observed your activity whilst browsing the web and to present targeted and specific advertising to you as a user; we do not use these type of cookies. Should I turn off cookies? We would generally recommend that you should use cookies with our site as it will improve your experience whilst using our services. We only use cookies to fundamentally assist with the operation of our websites and to improve your experience with our site. This will ensure that you get the information you need, see the markets that typically access, that you can utilise our 'remember me' functionality and that we remember the language and your local time-zone settings for ease of use. How can I prevent cookies being used on my browser? The best way to prevent the use of cookies is to refer to your chosen browser instructions as to how to prevent cookies being used; however please note that this will typically prevent all cookies being placed on your computer for all websites you visit. This is generally referred to as 'Private browsing' What else can I do? Whilst we would also not recommend this course of action, you can also delete any cookies at the end of each of your sessions on the internet so there are no cookies stored on your computer - to do this please refer to internet browser instructions or click here for guidance. For information about how to check your current internet security settings click here. |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
